Black screen but volume

[Kazm1912]

I am watching season 8 episode 7 of the rookie but at 17 minutes it has turned to a black screen. I can hear the episode still playing but can't see anything.  Has this happenes to anyone else? Anyone know why it's happeming? 

[Emma71098]

Now it's not playing the full episode. It's done this before where half way through it goes black and you can hear the voices but no video

[Mark39]

@Kazm1912 do you have Sky Stream?

[Abdywhite67]

Yes we have the same problem 🤔 We can hear it just picture disappeared after the advert. 
does anyone know what's going on. We're using sky stream. 
thanks 

[MightyQuinn]

Hi @Abdywhite67  @Kazm1912   Report it to viewer relations by emailing viewerR@sky.uk 

[caesarome]

@Kazm1912 

There is a known fault confirmed by Sky as you can read about here:

https://helpforum.sky.com/t5/Sky-Glass/The-rookie-season-8-eps-7/m-p/5249736/highlight/true#M179794

[Perdition]

I'm getting the same black screen with only sound at the same point. Very annoying 

[ADM93]

I've got the same issue screen goes black no picture just audio 

[Super+Anthony]

I also get the same issue and awaiting for Sky to fix... hopefully soon but don't hold your breath. It's been happening for a very long time

[McMalins]

Episode plays but half way through after an advertising break the episode continues with sound only. Other episodes and other programmes are playing normally.

[Rock62]

Same problem, very annoying. Surely Sky are seeing these posts, if so why aren't they fixing the problem. Let's face it, with the prices they charge I shouldn't have to call them to fix what is surely by now a known problem.

[Connorneal]

Just to let you all know know it's now working!! 

[JW147]

Mine still isn't working. Did you do anything special to get it to work?
I've tried switching off/on and running Ep7 from the start but still have same problem. 

[AliM18]

Mine isn't working yet either.

[Sammy247]

No, it's not for us this evening.