Subtitles turning themselves on

[Woosie]

While you are waiting on a long term solution...I pressed the 3dot button; Settings ; System Management ; Resets & Updates; Reset Device. A couple of minutes later it returned to the Home Screen and the Subtitles had gone....come on Sky get it sorted!

[Jackalo]

It still seems to persist, watching TNT 2 on Sunday, the screen went blocky  and stuttered, the the black panel and large words started coming up again. Happened twice that evening on the same channel

still not sorted I assume?

[Yoghurt]

@Jackalo  Correct 

[northernnut]

the answer  to this thread is almost two months old and is not really an answer   and for some this problem started in december, 

It is  driving me nuts its on every channel and each time i change channel  they come back  and have to be turned off again

its pathetic it cannot be  sorted hire a better class of developer get it sorted !

[Sheeny70]

I have this problem. Glass TV flashes off, comes back on with subtitles. Spoke to Sky numerous times, reset TV numerous times. Skrs answer buy another TV at a cost of £650.

Kept reminding me that I'm in a credit agreement and need to pay for TV despite not being fit fir purpose!!! 

[Yoghurt]

@Sheeny70  That's awful 

[danny76uk]

Any idea when you're going to resolve this issue????

[Sheeny70]

According to Sky they've never come across this issue before and it's my broadband allegedly!! 

[Jackalo]

...and who supplies your broad band....??

[removed]

admit nothing!!

redirect blame

the problem here is that we all think Sky are referencing this community and using to improve their services. Clearly they are not...perhaps this community is ok for sharing challenges and being reassured that "I am not the only one with a challenge"

[removed]

Moderator Actions: Removed political and campaigning comments

[Sheeny70]

Quite a politicial esponse.. Whilst I appreciate your post... Doesn't help me

[Carla1001]

Our puck is doing this and it's really annoying. We also randomly lose sound on 1 channel if change to another it's fine 

[JoeCol]

Same problem, just another problem to deal with, really been my biggest ever disappointment this Sky glass, but my pain ends in August and I am having a smash [removed] my Sky glass party, you are all welcome 

Moderator Actions: Removed inappropriate comments 

[BLACKSMITHDANNY2]

I've been having the same issue for a few weeks now whilst watching sport on UHD. It always seems to come on after the adverts, really annoying!