Small fly/midge on the inside of the screen

[Juke007]

Its only small but god its annoying. Any help accepted gracefully. 

[Juke007]

Updating Media

[Juke007]

 

[TimmyBGood · Accepted solution]

@Juke007 

If it was shipped like that then it should be rejected and replaced.

If it's happened within the two years warranty, I'd suggest arguing with Sky that it should be treated as a mechanical defect because wildlife shouldn't be able to get in there.

Outside the warranty there's probably not any good solution short of judicious dismantling and reassembly and that may not be possible depending on how the panel layers were put together.

[Juke007]

sky won't take responsibility for it as it's a "nature" it's in 2 years warranty. I don't what to do. 

14 years as Sky customer. 6 years post stroke. 
65" skyglass. 

[Padam_Padam]

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@Juke007 wrote:

sky won't take responsibility for it as it's a "nature" it's in 2 years warranty. I don't what to do. 

14 years as Sky customer. 6 years post stroke. 
65" skyglass. 

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If Sky have any decency whatsoever then they should replace it under warranty without issue.

I had a neighbour who had a similar issue with a fly trapped between the layers of their (non-Sky) LCD TV screen. They had their TV replaced under warranty as soon as the problem was raised and verified.  

It's got nothing to do with 'nature', it's got everything to do with a poorly fitted LCD panel. These things should not have gaps large enough for a fly to squeeze through. 

[TimmyBGood]

@Juke007 

I agree with @Padam_Padam : any such device should be well enough designed and constructed to prevent insect ingress.

I'd suggest calling back to speak to someone different, or make a formal complaint in writing.

[Juke007]

Update. Sky will uplift the tv tomorrow and swap it with a brand new one. Perfect. 

[Vanmanx]

I have a similar issue. 55' purchased February 2024 and issue arose November 2025. Sky customer for 22 years and they say nothing to do with them, not a manufacturing fault, never happened before but the will replace TV for £400. What an absolution of responsibility and accountability and slap in the face. I am still paying TV off and said I would cancel repayments and they said they would call in debt collection agency. I said ok I'll give them this TV but they said no they would come for cash. Shocking customer service. They should not be making TV's that flies get in to. 

[BenJoBanjo]

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@Vanmanx wrote:

I have a similar issue. 55' purchased February 2024 and issue arose November 2025. Sky customer for 22 years and they say nothing to do with them, not a manufacturing fault, never happened before but the will replace TV for £400. What an absolution of responsibility and accountability and slap in the face. I am still paying TV off and said I would cancel repayments and they said they would call in debt collection agency. I said ok I'll give them this TV but they said no they would come for cash. Shocking customer service. They should not be making TV's that flies get in to. 

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You are still under the 2 year warranty if you purchased in Feb '24. 
If I were you I'd get back in touch and insist on a replacement as the TV is not functioning as it should. A fly trapped in the screen is a fault of the design & build of the TV, it is not your fault. They need to replace it under warranty.