Discussion topic: Sky glass

This message was authored by: Dawns2 · ‎26 Nov 2025

Hi I'm new on here I have a sky glass tv arriving this week for bedroom,I have sky in living room with sky q box,when my new order arrives sky have requested sky q box returned but then how does my sky work on tv in living room (not a sky glass tv)?

This message was authored by: GD1 · ‎26 Nov 2025

@Dawns2 As you can't have Sky Glass & Sky Q subs you will need to return the Sky Q box, if you want Sky on the other TV on need a stream puck and the Whole Home sub which allows you to watch on up to 3 Glass TV & 6 pucks

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Dawns2 · ‎26 Nov 2025

Ok thanks I'm guessing I have to order the stream puck from sky

This message was authored by: KevNewMedia · ‎27 Nov 2025

Welcome the Community @Dawns2 it's great to have you on board!

In order to have more than one device, you'd order a puck as you've mentioned, which will add the whole home subscription.

Feel free to come back and ask any further questions, the Community will be happy to help 😃

Thanks
Kev
Community Manager

Discussion topic: Sky glass

Sky glass

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