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Discussion topic: Sky glass

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This message was authored by: ReeceAllen23

Sky glass

The picture quality is still poor every time I use my tv I have to connect the remote. 

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This message was authored by: GD1

Re: Sky glass

Posted by a Superuser, not a Sky employee. Find out more

@ReeceAllen23 wrote:

The picture quality is still poor every time I use my tv I have to connect the remote. 


Are you posting 2 issues here?  In what way is the TV picture "poor"

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
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Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: ReeceAllen23

Re: Sky glass

Well when I am watching sports or movies it's constantly freezing and when watching movies with a black background it is blurry. That is why it's poor. 

This message was authored by: GD1

Re: Sky glass

Posted by a Superuser, not a Sky employee. Find out more

@ReeceAllen23  How is the TV connected to your router?

 

Who provides your broadband?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: ReeceAllen23

Re: Sky glass

By WiFi only way you can watch sky glass as it's streaming. Honestly the worst decision I done was get this. 

sky provide the broadband and that 

 

@GD1 

This message was authored by: GD1

Re: Sky glass

Posted by a Superuser, not a Sky employee. Find out more

@ReeceAllen23  If the speed to the TV is too low you'll encounter these issues.

 

Open the Netflix app, go to Get help and run the speed test.  What speeds are returned?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: ReeceAllen23

Re: Sky glass

65 by 16. 

I've been on the phone to sky numerous times and they ain't very helpful 

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This message was authored by: ReeceAllen23

Re: Sky glass

@GD1 

This message was authored by: MarkGoldsmith

Re: Sky glass

Posted by a Superuser, not a Sky employee. Find out more

Trying disabling the Wifi in the Network settings and connecting via an ethernet cable as your issue would be the strength and stability of your Wifi network.

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This message was authored by: ReeceAllen23

Re: Sky glass

I pay good money for broadband I shouldn't have to have it connected by a cable. @MarkGoldsmith 

This message was authored by: MarkGoldsmith

Re: Sky glass

Posted by a Superuser, not a Sky employee. Find out more

There are plenty of things that can and will cause Wifi interference which is outside the control of any ISP.. This can be other electronic devices, the positioning of a router in a property, any neighbouring Wifi networks and indeed even the makeup of one's own property e.g the thickness of walls etc.

 

Plenty of ISPs offer additional tiers where you extra fees you can get wifi extenders to help strengthen a Wifi signal in home. Connecting via cable is usually the best approach as it provides a strong and stable connection, which is rarely guranteed with a Wifi network.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

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