Hi @Joannep89
Try the troubleshooting steps outlined here: https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm
If this doesn't work you will need to speak to Sky (we are fellow subscribers here on the forum) also might be worth letting us know who your ISP is and what router you are using increase there is a known issue.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
