Sky glass tv freezing and dropping signal

[CE-75]

Hi we are having issues with our sky glass, it keeps dropping the signal and says technical error done the test it knows there is an issue. But doesn't solve it. I have rebooted both the TV and the router. Also done a refresh on the router. We recently changed to sky full fibre, this is the first bad weather we have had since the change.

[peter-marlow+1966]

Is the tv  connected by wifi, I  have my sky glass tv  connected  to the Internet  by ethernet cable and have never had no problems, I  am also on sky gigafast broadband 900mps full fibre to the property, been on it since January  2023, and had my sky glass 55inch gen 1 since November 2021

[CE-75]

Its connected via WiFi, we have had it for over a year without issue. Changed to full fibre 2 months ago, today first sign of bad weather and its stopped working. 

[peter-marlow+1966]

Do you have one of these  boxes?

 in the house, this is the optical network terminal that connects to you router,  and do you have  a  box like this one outside  of the house 

 this is full fibre  to the property fibre optic cable, and never had any problems in bad weather 

[CE-75]

This is mine 

 

 

[peter-marlow+1966]

Ok you   you are on full fibre to the property don't know  why you  are having problems, as I  have never had any problems with my  broadband since  it was installed, I  would  contact  sky about this if I  was you 

[CE-75 · Accepted solution]

Called sky, they have done a hard reset? Working fine now.