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Discussion topic: Sky glass stuck on "you're now connected" after updating

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This message was authored by: Nick1882

Message posted on ‎11 May 2024 09:27 PM

Sky glass stuck on "you're now connected" after updating

The volume can go up and down from the remote but it can't move beyond the "continue" page after updating. I've tried every kind of reset possible. 

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Avatar for Jporch316
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This message was authored by: Jporch316

Message posted on ‎12 May 2024 02:35 PM

Re: Sky glass stuck on "you're now connected" after updating

Posted by a Superuser, not a Sky employee. Find out more

@Nick1882 

 

Are you able to pull the plug for 10 minutes and then connect via ethernet cable ?

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Gen 1 and Gen 2 Sky Glass & 3 Stream Pucks. Virgin media M500 on hub 5x. Three sky mobile sims.


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