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Discussion topic: Sky glass reset and pic loss

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This message was authored by: Peteg25

Sky glass reset and pic loss

Hi all

 

For those that are struggling when glass doesn't connect or the pic goes off after a couple of minutes, I've found a way around it rather than keep resetting.

I open in prime or paramount (mainly prime) first and then when a programme started go back to sky home and all other apps work and load ok and no pic loss.

 

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This message was authored by: Anonymous

Re: Sky glass reset and pic loss

The people in the thread about this problem know this but it doesn't work for everyone sadly. 

https://helpforum.sky.com/t5/Sky-Glass-Live/Last-few-days-technical-fault-with-channel-disney-plus-e...

This message was authored by: Jporch316

Re: Sky glass reset and pic loss

Posted by a Superuser, not a Sky employee. Find out more

@lettice 

please merge with main thread 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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