Hi @Slegan
It sounds like the test user hasn't been cleared during the refurbishment process. This will need a back end team to resolve. We are fellow subscribers on the forum, so you will need to call Sky customer services. However from experience and other posts on the forum, the back office team normally take around 3 days to respond and resolve.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
