Sky glass remote will not work changed batteries

[Olivia130510]

My sky glass remote will not work changed batteries still not working

[Olivia130510]

My sky glass remote will not work after changing batteries @Olivia130510

[MarkGoldsmith]

Try some of these other suggestions:

Check the batteries
An easy way to check is to cover the buttons slightly on your Sky remote with your hand. You should see a white backlight behind the buttons. If you don't see the backlight the issue is the power with the remote, so potentially a battery issue.

Check the battery compartment to make sure the paper used to protect the battery has been fully removed. It might have ripped when being removed leaving some behind.

Still can't see the backlight? It’s likely you need to replace the two AAA batteries.

Pair the remote

Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.

The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. It

If it is still not working have a look at the following guides:
https://www.sky.com/help/articles/remote-control-help-sky-glass
https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote...

If none of these options work you can request a replacement remote via this link: https://www.sky.com/help/forms/streaming-tv-remote

If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.

[nora1]

I have changed the battery in my remote and it's still not working I have done the the procedure to pair the remote to my tv it comes up with your remote is connected but it still isn't working nothing happens when I press the middle button on the remote 

[nora1]

I have changed the batteries and the remote isn't working so I followed the steps to pair the remote with the tv  it says it's connected but it won't move off the blue screen with the remote 

[MR16]

Sky glass remote not working,even after changing 

[MR16]

Sky glass remote not working,I have changed the batteries 

[Ellie_TV]

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@MR16 wrote:

Sky glass remote not working,I have changed the batteries 

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Follow the troubleshooting listed above in the third post in this thread. If your remote still doesn't work then there is an option to order a replacement under warranty. If you are outside your warranty period then you can order a new remote from Amazon. 

[Sally+Leese]

Sky glass remotes let the whole thing down. They are shockingly awful and the pressing 2 numbers thing has never, ever worked and I may scream if told to do that again. I've now been told to wring it like a rag! Seriously! We pay a fortune. Make better remotes that, crazy idea, work. 

[Mark39]

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@Sally+Leese wrote:

Sky glass remotes let the whole thing down. They are shockingly awful and the pressing 2 numbers thing has never, ever worked and I may scream if told to do that again. I've now been told to wring it like a rag! Seriously! We pay a fortune. Make better remotes that, crazy idea, work. 

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Mine has worked fine for the last 2 years. If yours isn't, request a replacement.