Sky glass not updating region

[mrandyc]

I moved to a different region the other month and Sky Glass is still showing my old BBC region.  I can see quite a few similar posts on here,  has anyone managed to resolve this problem. I tried phoning support and they couldn't resolve it 

[mikealanr]

Hi @mrandyc 

Is the address correct in my sky? Have you tried turning off at the wall for 10 minutes and powering it back on? Some of the cases that have been posted on the forum have been resolved by a back end team at Sky. It might be worth calling back and requesting that it's escalated.

Alternatively there are some sky staff here or superusers who can escalate it for you via the forum, but a slower process.

MikeAlanR

[Jporch316]

@mrandyc 

You could try emailing viewerr@sky.uk explaining your issue 

unfortunatley I don't think they respond over the weekend 

[mrandyc]

I did ask if it could be escalated to tech team, but apparently I was already speaking to them. It was off for a few hours during the move. 

[Exiled-in-HH]

It is a shame Sky CSs can't resolve such a simple issue... just updating you address on your Sky Acount should be sufficient🤔

[mrandyc]

My address is correct, but for some reason it hasn't fed through to the TV. It seems a big enough bug that they should have resolved it by now. 

[Jporch316]

@mrandyc 

I seem to remember a few posts on here where it took a month or so for the region to change after an address move 

as I said above drop an email to viewer relations to see if they can speed it up 

[peter-marlow+1966]

If you scroll right  down the tv guide  all the regions  are there 

[peter-marlow+1966]

I live in the south  east but some times I scroll down to watch local news from  other regions 

[peter-marlow+1966]

Starts at 951 bbc one london and goes to 969 bbc 2 ni