Discussion topic: Sky glass gen 1 won't turn on

This message was authored by: CarliGee · ‎20 Apr 2026

My TV just switched off, I've tried all restore options, mic led at side flashes, but nothing else is happening

This message was authored by: mikealanr · ‎20 Apr 2026

You may need to try the recovery process a few times. Here is the steps: https://www.sky.com/help/articles/power-issue-help-sky-glass

If you are trying that and it's not working, it could indicate a hardware fault. As you say it's a Gen 1 it's out of warranty. Sky do have repair partners can can help with anything other than a screen replacement, see: https://www.sky.com/help/articles/sky-glass-tv-repairs

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: TimmyBGood · ‎21 Apr 2026

@mikealanr wrote:

As you say it's a Gen 1 it's out of warranty.

Gen 2 was released on February 12th 2025, so not all Gen 1 sets are outside their 2 year warranty period.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: Sky glass gen 1 won't turn on

Sky glass gen 1 won't turn on

All Replies

Re: Sky glass gen 1 won't turn on

Re: Sky glass gen 1 won't turn on

Was this discussion not helpful?

Search Sky Community

Start a new discussion