Hi @Gary+123
This is a customer helps customer community so sky won't reply. I'm not experiencing such issues. Might be worth providing some more information such as who is your ISP, does your broadband meet the requirements for glass? Is picture displaying as expected. Is it live TV, apps or on demand etc? UHD, HD or both? Standard built in soundbar or external etc.
Providing as much information as possible will help the community come up with suggestions.
Alternatively you can contact Sky for troubleshooting.
MikeAlanR
---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
