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Discussion topic: Sky Glass not available Technical Fault

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Message posted on ‎07 Feb 2024 08:19 PM

Sky Glass not available Technical Fault

Good Evening,I have had issues with my broadband dropping out today which is now fixed. However when I switch my Sky Glass on this evening I am faced with this message.

 

I have tried turning it off at the plug to restart it but I am still left with this message. Help!!!!!!!

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Avatar for MarkGoldsmith
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This message was authored by: MarkGoldsmith

Message posted on ‎07 Feb 2024 08:20 PM

Re: Sky Glass not available Technical Fault

Posted by a Superuser, not a Sky employee. Find out more

Try restarting your router as well and see if that helps 

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This message was authored by: GEnglish73

Message posted on ‎07 Feb 2024 08:59 PM

Re: Sky Glass not available Technical Fault

I tried restarting the broadband router and then waiting a while before switch the Sky Glass back on but I still get the same message. It is almost as though it fails to boot up the sky system. Could this be a software problem!

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Message posted on ‎08 Feb 2024 07:57 AM

Re: Sky Glass not available Technical Fault

Posted by a Superuser, not a Sky employee. Find out more

@GEnglish73 

 Try taking the plug out overnight or an extended period of time 

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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