Shocking customer service, NEED HELP

[Farrell88]

Hello I was advice too pay £140 for a replacement sky glass tv.  Witch is damage screen. ,   Has I am still paying for the sky glass till next year thanks 

[GD1]

@Farrell88  If the screen damage is due to accidental damage then you are responsible for any repairs, you still need to honour your credit agreement if the set hasn't been paid off.

Any offer of a replacement for a fee is over & above the credit repayments you still need to pay.

[Farrell88]

Hi I am still paying ,,,, I just want my tv screen fixed.  Thanks 

[Farrell88]

The screen damaged needs fix thanks 

[GD1]

@Farrell88  If the screen os damaged it won't be fixed, as Sky have already offered you replacement set at a reduced cost then that is the most you can expect.

https://www.sky.com/help/articles/sky-glass-tv-repairs

[MarkGoldsmith]

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@Farrell88 wrote:

The screen damaged needs fix thanks 

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@Farrell88 as pointed out by @GD1 if your screen damage was as a result of accidentally damage, that is not covered under your Sky warranty.

You may be able to claiim on your home insurance, if you are covered to get it replaced elsewhere, however screen repairs can be  expensive so may not be cost effective if you don't hav cover on your insurance to make a claim

[Farrell88]

Hi so can this get fix then ? Thanks 

[Farrell88]

And also can you help with my free nexfilx account 

[Farrell88]

Hello this ain't on this I am paying for a damage screen.  That your can't help me with I have paid a lot money for and still paying for it. Too.    Can't this be fix for the one off time.  Thanks 

[MarkGoldsmith]

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@Farrell88 wrote:

Hi so can this get fix then ? Thanks 

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You need to read the link @GD1 provided in the previous post about the screen repairs.

[MarkGoldsmith]

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@Farrell88 wrote:

And also can you help with my free nexfilx account 

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You just need to follow the instructions on the Sky Help documentation to link your Sky and Netflix accounts: https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

[MarkGoldsmith]

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@Farrell88 wrote:

Hello this ain't on this I am paying for a damage screen.  That your can't help me with I have paid a lot money for and still paying for it. Too.    Can't this be fix for the one off time.  Thanks 

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We can't do anything, as this is a public forum of other Sky Customers. All we can do is offer advice and point you towards the correct Sky help documentation, which has been done for both the issues you have posted about on this thread.

[GD1]

@Farrell88  We are all customers here you're not talking to Sky customer servoces, the information provided is correct and you need to follow the advise and link provided.

[Farrell88]

Help right can someone help with a replacement off a crack screen. I paid a lot off money for my sky glass tvv. Reall not happy can plz help thanks

[Farrell88]

Also i was told that i can get replAcment thannks