New to Sky Glass

[Devongreen1]

We only took possesion of a  Sky Glass TV yesterday. Today I'm getting the message: There is a technical fault. Please try again later. The screen is blank except for the message: no sound or picture on any channel.

Is this an issue withthe Sky Glass TV or is it a Sky issue?

[lettice]

@Devongreen1 

There was an issue for some customer's earlier today.

Details of that thread here with a Sky answered post.

https://helpforum.sky.com/t5/Sky-Glass/Glass-Stream-There-is-a-technical-fault-please-try-again-late...

Try doing a settings restart and hopefully it should fix the temporary issue for you:

Go to Settings>Systems Management>Resets & Updates
Select Restart device

Your Sky Glass Tv and any Sky Stream pucks you may have will perform a reboot. It will take a few minutes to complete.

Different ways to get to the settings menu;
Hit the . . . button on your remote and select settings, use voice saying 'settings' or scroll down to the settings menu on the home menu.

[BenJoBanjo]

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@Devongreen1 wrote:

We only took possesion of a  Sky Glass TV yesterday. Today I'm getting the message: There is a technical fault. Please try again later. The screen is blank except for the message: no sound or picture on any channel.

Is this an issue withthe Sky Glass TV or is it a Sky issue?

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There was an issue this morning at Sky which has allegedly been fixed. Give the TV a restart either from the settings menu or turn it off at the wall for a few minutes then power it back on. This should hopefully fix it. 

Also make sure your broadband speed is fast and stable, otherwise you'll likely have issues with maintaining a reliable service.