My Sky glass tele has a technical fault.

[Rachel181]

Whenever I try to put on a programme it won't loads and just says there is a technical fault. 

[GD1]

@Rachel181  That message means there is an issue with either your wifi speed or broadband speed, not the TV itself.

On the TV open the Netflix app, go to Get Help, run the connection test, what speed is being reported.

[Rachel181]

Hiya, the speed is 47.23 Mbps. 

[GD1]

@Rachel181  Have you tried a reboot, also in the settings menu make sure the network standby mode is set to on:

Settings -->Startup and standby-->Networked standby mode = On

[Rachel181]

Yes that's all switched on. How do I do a reboot please?

[GD1 · Accepted solution]

@Rachel181  You can do it via the settings menu

Settings-->System Management-->Reset & updates-->Restart Device.

[Rachel181]

All done 😃 thank you so much 😃

[MarkGoldsmith]

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@Rachel181 wrote:

All done 😃 thank you so much 😃

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@Rachel181 i've learnt to try and remember to do a restart every 2-3 weeks as a proactive measure to avoid issues like this. These devices are essentially computers so a little restart every now and then helps to clear away the technical cobwebs