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Discussion topic: Move 3 Sky glass pucks from old account to my Sky Glass account

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This message was authored by: cantonbean

Move 3 Sky glass pucks from old account to my Sky Glass account

I have three customer owned pucks from Sky Glass at launch. I then moved back to Sky Q and canceled that account (still paying for the tv). I have decided to move back to Glass as I really missed 4K in each room despite Sky Q having some advantages and like the 31 day option with sky sports. I am migrating back to Glass on Tuesday which includes one puck (now on loan from sky). I want to migrate my old pucks to my new account. Is it just a case of resetting them after I activate the new account or do I need to get customer service to move them?

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This message was authored by: Jporch316

Re: Move 3 Sky glass pucks from old account to my Sky Glass account

Posted by a Superuser, not a Sky employee. Find out more

When I've purchased a used puck all I did to add to my account was reset the puck go through the on screen prompts which gave me a code to enter online (did it on my mobile) to link it to my account 

 

in your case I'm not sure wether you will have a new account or the old account will be re activated 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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This message was authored by: cantonbean

Re: Move 3 Sky glass pucks from old account to my Sky Glass account

Thank you. Yeah i figured that would probably be the case. I'll give it a try Tuesday and then if not guess I can contact sky as end of the day both miy accounts. 

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