Hi @Hellena
Just for clarity the sky app store app on your Glass? Rather than phone or other device? Try powering off the TV at the well for a few minutes and trying again. If these doesn't work for in to Settings > System Management> Apps and Updates > Refresh Apps. Note this isn't instant and can take a few hours to complete.
Failing that you will need to contact sky store: https://www.skystore.com/n/hcus/help/contact-us
We are fellow customers here on the community.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
