This discussion topic has been answered Discussion topic: I’ve been logged out of Netflix and don’t know how to get back? What is email password?

This message was authored by: Shirley7766 · ‎14 Mar 2024

All said

Sowen

This message was authored by: MarkGoldsmith · ‎14 Mar 2024

@Shirley7766 wrote:
Isn't it part of the package though. I don't have separate Netflix account

Yes you do. All Sky do is essentially pay the Netflix bill for you.

When you followed the instructions to link your Sky and Netflix accounts, as part of that process you would have created a Netflix account (if you didn't already have one) and then logged into it on your Sky device. It's this process that tells Netflix the billing is being handled by Sky.

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This message was authored by: GD1 · ‎14 Mar 2024

@Shirley7766 No one here or at Sky would know your netflix password if they did it would be a major concern.

You can reset it with Netflix https://www.netflix.com/nl-en/LoginHelp

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.

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This message was authored by: Shirley7766 · ‎14 Mar 2024

Isn't it part of the package though. I don't have separate Netflix account

Sowen

This message was authored by: GD1 · ‎14 Mar 2024

@Shirley7766 You still need to reset it with Netflix, Sky can't do it for you.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Shirley7766 · ‎14 Mar 2024

That's going to be fun as I'm not aware of any account with Netflix. Only with sky

Sowen

This message was authored by: GD1 · ‎14 Mar 2024

@Shirley7766 You have an account with Netflix, otherwise you would not be able to watch Netflix content would you?

The email will be the one you use for Sky.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: MarkGoldsmith · ‎14 Mar 2024

@Shirley7766 wrote:
Isn't it part of the package though. I don't have separate Netflix account

Yes you do. All Sky do is essentially pay the Netflix bill for you.

When you followed the instructions to link your Sky and Netflix accounts, as part of that process you would have created a Netflix account (if you didn't already have one) and then logged into it on your Sky device. It's this process that tells Netflix the billing is being handled by Sky.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.

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This message was authored by: MarkGoldsmith · ‎14 Mar 2024

https://www.sky.com/help/articles/uod-account-issues-netflix

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

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This message was authored by: Exiled-in-HH · ‎15 Mar 2024

@Shirley7766 when did you setup your Sky Glass?

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This discussion topic has been answered Discussion topic: I’ve been logged out of Netflix and don’t know how to get back? What is email password?

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