I have been asked to return equipment. It has already been returned

[Ian999]

I have been asked to return equipment. I have done this and SKY have messaged me confirming their courier has it. Yet I am still getting messages to return it

[SKY1992bf]

@Ian999  Do you still have the messages?

[Ian999]

I do yes. I've emailed SKY but no response as yet

[Dazzasky]

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@Ian999 wrote:

I have been asked to return equipment. I have done this and SKY have messaged me confirming their courier has it. Yet I am still getting messages to return it

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Same for me as well and I'm still getting messages from Sky. 

[MarkGoldsmith]

@Ian999 do you still have the proof of postage/tracking number?

if you do we can escalate this to the Sky messaging team who should be able to quite easily verify that the third party who deal with returns did receive the package.

[SKY1992bf]

@Ian999  You won't get an email response from sky has they don't use it as a communication route 

To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome

[SKY1992bf]

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@Dazzasky wrote:

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@Ian999 wrote:

I have been asked to return equipment. I have done this and SKY have messaged me confirming their courier has it. Yet I am still getting messages to return it

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Same for me as well and I'm still getting messages from Sky. 

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@Dazzasky  Do you want your case escalated to community messaging 

[Dazzasky]

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@SKY1992bf wrote:

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@Dazzasky wrote:

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@Ian999 wrote:

I have been asked to return equipment. I have done this and SKY have messaged me confirming their courier has it. Yet I am still getting messages to return it

---

Same for me as well and I'm still getting messages from Sky. 

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@Dazzasky  Do you want your case escalated to community messaging 

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Go for it, thanks @SKY1992bf 

[Ian999]

Hi. Yes I have the proof of postage receipt; however, I had to return 4 items when I changed to SKY glass, one main q box plus 3 minis. They were sent back in two packages. SKY are asking for two of the mini boxes, yet have already messaged me previously stating their courier has them 🤷‍♂️

[SKY1992bf]

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@Dazzasky wrote:

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@SKY1992bf wrote:

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@Dazzasky wrote:

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@Ian999 wrote:

I have been asked to return equipment. I have done this and SKY have messaged me confirming their courier has it. Yet I am still getting messages to return it

---

Same for me as well and I'm still getting messages from Sky. 

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@Dazzasky  Do you want your case escalated to community messaging 

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Go for it, thanks @SKY1992bf 

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@Dazzasky  Done 

[Lisa-P1987]

Thanks for escalating this. We’ve sent an @Ian999 invite to chat.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Dazzasky  an invite to chat.

[Lisa-P1987]

Update - Spoken to @Ian999 and after checks, we have exempt the equipment from receiving charges 🙂