Glass keeps dropping connection 2/4 times a day

[JDF]

Glass keeps loosing connection 3/4 times a day and needs turning off at the socket to reset. Not a network issue as all other devices including 2 pucks work fine 

[Jporch316]

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@JDF wrote:

Glass keeps loosing connection 3/4 times a day and needs turning off at the socket to reset. Not a network issue as all other devices including 2 pucks work fine 

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Hi 

unfortunately it probably is a network issue ! Glass works differently to other streaming platforms and requires a consistently steady internet connection 

if you are using WiFi try Ethernet cable (and turning WiFi off in the settings )

or vice versa ...

[Jporch316]

Also worth a reboot of your router and pulling the plug on your glass unit for a few minutes