Continued loss of signal to TV

[KDJS]

My TV is losing signal increasingly frequently. 3 times today already!

turning everything off and on again gets it back up and running but shouldn't have to do that multiple times a day.

any ideas / suggestions?

[Anonymous]

@KDJS If you're using WiFi to connect I would suggest using an ethernet cable instead. It gives a far more stable connection. 

If you are using ethernet already, make sure you have turned WiFi off in the Settings.

If your router is too far away then buying a pair of Powerline adapters would be a good investment (plus two ethernet cables). 

[Jporch316]

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@KDJS wrote:

My TV is losing signal increasingly frequently. 3 times today already!

turning everything off and on again gets it back up and running but shouldn't have to do that multiple times a day.

any ideas / suggestions?

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And if you are using Ethernet try WiFi  or a different Ethernet cable 

[KDJS]

Moved from WiFi to Ethernet.

problem persists.

how can I escalate to Sky? Pretty sure there is a fault with the TV

[Dazzasky]

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@KDJS wrote:

Moved from WiFi to Ethernet.

problem persists.

how can I escalate to Sky? Pretty sure there is a fault with the TV

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@KDJS I have escalated your post to Sky.  Keep an eye out for a message from them. 

[Greenfingers001]

Thanks for escalating this. We’ve sent KDJS an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[KDJS]

I may have missed something but am still awaiting contact

[Jporch316]

@KDJS 

I have escalated your post again 

please lookout for an invitation on this forum to chat with sky support team 

[Lisa-P1987]

Thanks for escalating this. We’ve sent KDJS  an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[KDJS]

Lisa, again, sorry if I've missed something but I have had no action on this.

I'm still having to reset everything regularly and it's extremely inconvenient.

I would appreciate some help. 
It seems clear that there is a fault that I need Sky to help with.

[Mark39]

@KDJS what was the outcome of your private chat with the messaging team?

[KDJS]

I've had no private chat I'm afraid.

My morning welcome to Sky ....again is an expensive Sky Glass  TV that doesn't work!

[GD1]

@KDJS  You need to ensure you lookout for a chat invite, if you don't connecte within 48 hours the invite is removed, an invite was sent on 29/06/2025 and again on 02/07/2025 are you logging in to the community every day?

We can raise another request but if you don't check at least 2 or 3 times a day and do it before the 48 houts elapse the invite will be closed.

[Mark39]

Best to give Sky a call, then, as it seems their private messsging service doesn't work for you.