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Message posted on ‎23 May 2025 12:25 PM

Can’t find the ‘Sky Store Gift on us’

We changed from sky q to sky glass on Wed 21st but yesterday received an email to say because of technical issues on the 15th May, Sky has gifted us a buy&keep movie on sky store. I've logged in and can't seem to find it anywhere. States to go onto sky store and click on 'Your Sky Store Gift on us', and download from there before 31st. Will I not be able to do this now we've moved to sky glass? Even though the technical issues was when we had the sky q box? Thanks all!

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Message posted on ‎23 May 2025 12:32 PM

Re: Can’t find the ‘Sky Store Gift on us’

Posted by a Superuser, not a Sky employee. Find out more

Hi @TrayYellow 

 

When you switch your get a new account number for "streaming TV" and this won't be eligible as Glass and Stream didn't suffer the outage. You Q account will now be closed. Sky may be able to do something manually, but you will have to call them.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr Answer

Message posted on ‎23 May 2025 12:32 PM

Re: Can’t find the ‘Sky Store Gift on us’

Posted by a Superuser, not a Sky employee. Find out more

Hi @TrayYellow 

 

When you switch your get a new account number for "streaming TV" and this won't be eligible as Glass and Stream didn't suffer the outage. You Q account will now be closed. Sky may be able to do something manually, but you will have to call them.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Message posted on ‎23 May 2025 12:50 PM

Re: Can’t find the ‘Sky Store Gift on us’

Thank you! I thought that might be the case. 

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