Can’t connect sky glass with Ethernet cable

[Trace647]

I'm trying to connect with an Ethernet cable as WiFi keeps dropping out. It gets as far as getting up address and then says it can't find it

[GD1]

@Trace647  Try restarting your hub , also make sure your doing a network reset in the Glass TV settings menu.

[Trace647]

Hi, thanks for your answer. I have reset everything numerous times and that hasn't worked

[Jporch316]

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@Trace647 wrote:

Hi, thanks for your answer. I have reset everything numerous times and that hasn't worked

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Try swapping the port you are plugging into on the router 

also try a different ethernet cable 

[Trace647]

I have tried this with no sucess. It never gets past acquiring ip address.

[Jporch316]

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@Trace647 wrote:

I have tried this with no sucess. It never gets past acquiring ip address.

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Have you rebooted your router ?

[Trace647]

Yes, several times and I have rebooted the glass too

[Jporch316]

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@Trace647 wrote:

Yes, several times and I have rebooted the glass too

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Have you tried a different ethernet cable or a different port on your router ?

[Trace647]

Yes both. Still doesn't work

[Squidgytabboggan]

Do you get a solution for this . I have the same now, been using Ethernet for 2 years then suddenly this morning it can't find an IP address saying my router isn't giving them out .. all other devices connected Ethernet or WiFi are fine

tried :

restarting tv

Power cycling tv

power cycling router

Switching Ethernet ports on router 

factory resetting tv

it had a period where it couldn't find WiFi networks either , but a factory reset sorted that , still can't connect via Ethernet however which is better as the WiFi connection is dodgy on glass and pucks 

[Steve93]

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@Trace647 wrote:

I'm trying to connect with an Ethernet cable as WiFi keeps dropping out. It gets as far as getting up address and then says it can't find it

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Have you tried switching Wifi off in settings?