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This discussion topic has been answered Discussion topic: Added movie to playlist from C4 or C5 then unable to playback

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Message posted on ‎16 Feb 2024 06:41 PM

Added movie to playlist from C4 or C5 then unable to playback

I have added movies, for example, from C4 or C5, but when it comes to playback, it defaults to sky movies which I do not subscribe to - why is this?

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This message was authored by: SKY1992bf Answer

Message posted on ‎16 Feb 2024 06:52 PM - last edited: ‎16 Feb 2024 06:53 PM

Re: Added movie to playlist from C4 or C5 then unable to playback

Posted by a Superuser, not a Sky employee. Find out more
@SMH22 wrote:

I have added movies, for example, from C4 or C5, but when it comes to playback, it defaults to sky movies which I do not subscribe to - why is this?

@SMH22  This is down to the channels having only "as live" rights and not on demand rights 

 

the two types of rights are sold separately and not combined so whilst channels 4 and 5 may have the live rights sky currently hold the on demand rights which is where playlist pulls the content from 

 

 


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This message was authored by: SKY1992bf Answer

Message posted on ‎16 Feb 2024 06:52 PM - last edited: ‎16 Feb 2024 06:53 PM

Re: Added movie to playlist from C4 or C5 then unable to playback

Posted by a Superuser, not a Sky employee. Find out more
@SMH22 wrote:

I have added movies, for example, from C4 or C5, but when it comes to playback, it defaults to sky movies which I do not subscribe to - why is this?

@SMH22  This is down to the channels having only "as live" rights and not on demand rights 

 

the two types of rights are sold separately and not combined so whilst channels 4 and 5 may have the live rights sky currently hold the on demand rights which is where playlist pulls the content from 

 

 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
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Message posted on ‎17 Feb 2024 01:13 PM

Re: Added movie to playlist from C4 or C5 then unable to playback

@SMH22 It is because there a defect in the Sky UI ... you should not be able add such content to the playlist if it will not be available on the channel's app🤔

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Message posted on ‎17 Feb 2024 01:34 PM

Re: Added movie to playlist from C4 or C5 then unable to playback

Posted by a Superuser, not a Sky employee. Find out more
@Exiled-in-HH wrote:

@SMH22 It is because there a defect in the Sky UI ... you should not be able add such content to the playlist if it will not be available on the channel's app🤔

NOPE

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Message posted on ‎17 Feb 2024 06:11 PM

Re: Added movie to playlist from C4 or C5 then unable to playback

It is exactly that a defect in a poor UI😉

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Message posted on ‎17 Feb 2024 06:52 PM

Re: Added movie to playlist from C4 or C5 then unable to playback

Posted by a Superuser, not a Sky employee. Find out more
@Exiled-in-HH wrote:

It is exactly that a defect in a poor UI😉

Got absolutely nothing to do with the UI.


Sky aren't responsible for the broadcasting rights each channel has for the shows and films they decide to broadcast and they can't possibly know for all broadcasters and their schedule whether that broadcaster has the on-demand streaming rights for it.

 

Equally none of these comments are in any way helpful in relation to the original question asked which has already been answered.

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Message posted on ‎17 Feb 2024 07:56 PM

Re: Added movie to playlist from C4 or C5 then unable to playback

The UI should not allow adding content to the Playlist if it can not allow access to that content from that channels services ....which is what's been described .... it is an UI defect😉


Switching from FTA to Subscription content should not be acceptable🤔

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Message posted on ‎19 Feb 2024 07:31 AM

Re: Added movie to playlist from C4 or C5 then unable to playback

Posted by a Superuser, not a Sky employee. Find out more
@Exiled-in-HH wrote:

The UI should not allow adding content to the Playlist if it can not allow access to that content from that channels services ....which is what's been described .... it is an UI defect😉


Switching from FTA to Subscription content should not be acceptable🤔

How would "the UI" know in advance what was or wasn't going to be available from a 3rd party channels streaming service? 


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