sky glass order

[Russellhmfc]

i ordered sky class and signed a credit agreement and it was delivered on monday but faulty and didnt turn on so was taken away and now when i call sky to ask about the replacement they are saying i need to cancel he order and sign up for a new credit aggreement? surely they can just replace the faulty product ?

[TimmyBGood]

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@Russellhmfc wrote:

surely they can just replace the faulty product ?

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I guess the issue may be that the delivery wasn't completed and so the set never became 'yours' to be replaced.