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This message was authored by: iain6332

sky glass numerus issue's

issue 1 sound and picture go out of sync

issue 2 says there's no WF-FI (all over items phones laptops work ) only way to reconnect is to reboot rooter

issue 3 turn tv on screen blank or says waiting have to turn off and on again

issue 4 remote does not work correctly button 5 turn tv off , replacement controller volume does not work 


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This message was authored by: peter-marlow+1966 Answer

Re: sky glass numerus issue's

Posted by a Superuser, not a Sky employee. Find out more

1  wifi  is not that stable  a connection 

2 the more you  have  connected  to the wifi the weaker  the signal  gets  to each device,  

3 better  to have the tv connected  by an ethernet cable 

4 sky recommend  a minimum  of 25mps and 35 mps maximum  to the tv for uhd programmes,  

I have had my 55inch  sky glass tv  since  November  2021  and my puck aswell  as  3 mobile  phones , laptop, tablet,  Xbox  l g tv, a freesat  box to  I have fftp gigafast broadband 900mps  and have no problems , and also  3 axles in the house  to

 

P c marlow

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This message was authored by: peter-marlow+1966 Answer

Re: sky glass numerus issue's

Posted by a Superuser, not a Sky employee. Find out more

1  wifi  is not that stable  a connection 

2 the more you  have  connected  to the wifi the weaker  the signal  gets  to each device,  

3 better  to have the tv connected  by an ethernet cable 

4 sky recommend  a minimum  of 25mps and 35 mps maximum  to the tv for uhd programmes,  

I have had my 55inch  sky glass tv  since  November  2021  and my puck aswell  as  3 mobile  phones , laptop, tablet,  Xbox  l g tv, a freesat  box to  I have fftp gigafast broadband 900mps  and have no problems , and also  3 axles in the house  to

 

P c marlow

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