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Discussion topic: sky glass is automatically turning itself off whilst im watching

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This message was authored by koontz1 This message was authored by: koontz1

sky glass is automatically turning itself off whilst im watching

sky glass is automatically turning itself off whilst im watching

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This message was authored by mikealanr This message was authored by: mikealanr

Re: sky glass is automatically turning itself off whilst im watching

Posted by a Superuser, not a Sky employee. Find out more

Hi @koontz1 

 

Sky Glass has an eco mode as detailed here: https://www.sky.com/help/articles/sky-glass-tv-turning-on-off-glance-motion-technology#:~:text=Eco%2....

 

If no activity it will display an on screen message and you need to dismiss it with your remote. The message on screen is rather brief and can easily be missed.

 

However if you are confident that it is just turning off while watching without any prompt, you will need to contact sky customer services and ask for a replacement unit under warranty as we are mainly fellow subscribers here.

 

MikeAlanaR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
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