sky glass Wall mount fixings replacement

[Ceeee]

Hello so I've misplaced my sky wall mount fixings the 4 round things not quiet sure what they are called. But they are black and round. I have a 55 medium sky glass tv. Can I call sky and get a replacement parts or do I need to get my own and if so does anyone know what they are called or what size to get. 

[mikealanr]

Hi @Ceeee 

I dont think Sky customer services can issue these parts. However see the spare parts section on this article: https://www.sky.com/help/articles/sky-glass-tv-repairs

You may be able to get them from sky's service partner. This may also help: https://www.sky.com/help/articles/sky-glass-wall-mounting-guide

MikeAlanR

[TimmyBGood]

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@Ceeee wrote:

I've misplaced my sky wall mount fixings the 4 round things not quiet sure what they are called. But they are black and round.  

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Sky Glass Wall Spacers.  Note that these aren't 'fixings': they are there to keep the plate the right distance out from the wall so that its load-bearing lugs engage safely with the back of the set while still providing a relatively low-profile fit.

 

 

[TimmyBGood]

@Ceeee 

The supplied black wall spacers are 15mm thick, 35 millimetres diameter with an 8 millimetre ('M8') diameter bolt hole.

Generic spacers (or even washers) can be used: the critical dimension is the 15mm thickness to permit the set to seat properly on its four supporting lugs, because given the weight you really don't want it to engage only partially when lifted into place. Sets of M8 spacers are available on Amazon and eBay for a few pounds.

Sky does not provide or advise on suitable wall fixings.

[Ceeee]

Hello MikeAlanR thank you for your advice/support I've called sky and they have sent me the spacers think because it was within the warranty. The partners said they couldn't do anything about it and to call sky  
thanks ceeee 

[Ceeee]

Hello Timmy thank you for all the help and knowledge of product

I have called sky tech team and they ordered some to come so thank you.