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This discussion topic is read only This discussion topic has been answered Discussion topic: "Upgrade to Watch This...." Affecting a number of channels on Glass & Stream 25-09-24

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This message was authored by: AmyM85

Unable to watch channels

I'm unable to watch ITV. Originally said I needed to upgrade my package to watch it (every other channel works) now I just have a black screen

anyone else having this issue? 

 

This message was authored by: GinaHall

Re: Access to BBC 1West hd

I am also having the same issue with sky glass tv so frustrating 

This message was authored by: Gumshoe22

Re: Cannot get itv on sky glass

This does not appear to be an answer. 
It's not just ITV - if I am understanding the post correctly - BBC and Sky channels are impacted too.  Given what happend last week and over the weekend, patience is growing thin and Sky have so far provided nothing by way of explanation or recognition of the distress and inconvenience caused, which is a shame to say the least. 

 

The help of superusers is appreciated, but as no one can reach Sky on the phone perhaps some staff should read this forum and offer some much needed support and information. If Sky are going to "pick it up", when will that happen? 

 

This message was authored by: Kyle38

Re: Upgrade top Watch Affecting a number of channels on Glass & Stream 25-0924

Same problem.

 

Couldn't get CBeebeeies for the kids bedtime.

Cheers Glass.

How long until my contracts up......

This message was authored by: ynwa65

Re: Upgrade top Watch Affecting a number of channels on Glass & Stream 25-0924

I can't get most channels on Sky Glass, the funny thing is though, I can't get the ITV channel but I can watch it using the ITVX app.

This message was authored by: Jan18

Re: Can’t access BBC1

We have Sky Glass with 2 further puks all same the same

This message was authored by: Gwoiley

GB News isn't working on my Sky Glass

Now, at 7.20pm we can't get GB News. Everything else is working on our Sky Glass

This message was authored by: tedboy1959

Re: Can’t access BBC1

same here in Dover

 

This message was authored by: Andrew+689

Re: Not subscribed but I am?

Me too

loads of channels saying I don't subscribe including sky news and ITV

useless waste of time trying to call

This message was authored by: Bangles

Can’t watch gold,

I can't watch Gold Hd, it's says I'm not subscribed to it but it's part of my package, I watch it every day, I was watching it this morning. I have just upgraded my device like it told me too thinking that might help but it's made everything slower.

This message was authored by: Titch44

ITV

Why has ITV HD (channel 3) stopped working on Sky glass ? 
it's asking for me to upgrade my subscription ??? 
it's the only channel not working. 
I've tried a reset and no change. 
seems strange it's just ITV that's not working 

This message was authored by: pipwrite

Sudden loss of service

At 6.40pm tonight my service dropped out. On line it shows I have no subcription although my account has been running for two years and is paid up to date. The Bot just goes round in circles. The service check says my service is active and my account check shows I have no subscription. Help

This message was authored by: djsimmz

Re: Upgrade top Watch Affecting a number of channels on Glass & Stream 25-0924

It's doing it on every sky entertainment channel for me tonight. Glad the football is working at least!

This message was authored by: MichaelSergi

Re: Not subscribed but I am?

I am having the same problem 

This message was authored by: sashamaye

Re: Can’t access BBC1

Same for me as well 

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