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Discussion topic: "Upgrade to Watch This...." Affecting a number of channels on Glass & Stream 25-09-24
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Message posted on 25 Sep 2024 07:21 PM
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Unable to watch channels
I'm unable to watch ITV. Originally said I needed to upgrade my package to watch it (every other channel works) now I just have a black screen
anyone else having this issue?
Message posted on 25 Sep 2024 07:22 PM
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Re: Access to BBC 1West hd
I am also having the same issue with sky glass tv so frustrating
Message posted on 25 Sep 2024 07:22 PM
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Re: Cannot get itv on sky glass
This does not appear to be an answer.
It's not just ITV - if I am understanding the post correctly - BBC and Sky channels are impacted too. Given what happend last week and over the weekend, patience is growing thin and Sky have so far provided nothing by way of explanation or recognition of the distress and inconvenience caused, which is a shame to say the least.
The help of superusers is appreciated, but as no one can reach Sky on the phone perhaps some staff should read this forum and offer some much needed support and information. If Sky are going to "pick it up", when will that happen?
Message posted on 25 Sep 2024 07:22 PM
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Re: Upgrade top Watch Affecting a number of channels on Glass & Stream 25-0924
Same problem.
Couldn't get CBeebeeies for the kids bedtime.
Cheers Glass.
How long until my contracts up......
Message posted on 25 Sep 2024 07:22 PM
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Re: Upgrade top Watch Affecting a number of channels on Glass & Stream 25-0924
I can't get most channels on Sky Glass, the funny thing is though, I can't get the ITV channel but I can watch it using the ITVX app.
Message posted on 25 Sep 2024 07:22 PM
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Re: Can’t access BBC1
We have Sky Glass with 2 further puks all same the same
Message posted on 25 Sep 2024 07:23 PM
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GB News isn't working on my Sky Glass
Now, at 7.20pm we can't get GB News. Everything else is working on our Sky Glass
Message posted on 25 Sep 2024 07:23 PM
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Re: Can’t access BBC1
same here in Dover
Message posted on 25 Sep 2024 07:23 PM
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Re: Not subscribed but I am?
Me too
loads of channels saying I don't subscribe including sky news and ITV
useless waste of time trying to call
Message posted on 25 Sep 2024 07:24 PM
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Can’t watch gold,
I can't watch Gold Hd, it's says I'm not subscribed to it but it's part of my package, I watch it every day, I was watching it this morning. I have just upgraded my device like it told me too thinking that might help but it's made everything slower.
Message posted on 25 Sep 2024 07:24 PM
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ITV
Why has ITV HD (channel 3) stopped working on Sky glass ?
it's asking for me to upgrade my subscription ???
it's the only channel not working.
I've tried a reset and no change.
seems strange it's just ITV that's not working
Message posted on 25 Sep 2024 07:24 PM
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Sudden loss of service
At 6.40pm tonight my service dropped out. On line it shows I have no subcription although my account has been running for two years and is paid up to date. The Bot just goes round in circles. The service check says my service is active and my account check shows I have no subscription. Help
Message posted on 25 Sep 2024 07:24 PM
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Re: Upgrade top Watch Affecting a number of channels on Glass & Stream 25-0924
It's doing it on every sky entertainment channel for me tonight. Glad the football is working at least!
Message posted on 25 Sep 2024 07:25 PM
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Re: Not subscribed but I am?
I am having the same problem
Message posted on 25 Sep 2024 07:25 PM
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Re: Can’t access BBC1
Same for me as well
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