Unable to watch channels

[AmyM85]

I'm unable to watch ITV. Originally said I needed to upgrade my package to watch it (every other channel works) now I just have a black screen

anyone else having this issue? 

[GinaHall]

I am also having the same issue with sky glass tv so frustrating 

[Gumshoe22]

This does not appear to be an answer. 
It's not just ITV - if I am understanding the post correctly - BBC and Sky channels are impacted too.  Given what happend last week and over the weekend, patience is growing thin and Sky have so far provided nothing by way of explanation or recognition of the distress and inconvenience caused, which is a shame to say the least. 

The help of superusers is appreciated, but as no one can reach Sky on the phone perhaps some staff should read this forum and offer some much needed support and information. If Sky are going to "pick it up", when will that happen? 

[Kyle38]

Same problem.

Couldn't get CBeebeeies for the kids bedtime.

Cheers Glass.

How long until my contracts up......

[ynwa65]

I can't get most channels on Sky Glass, the funny thing is though, I can't get the ITV channel but I can watch it using the ITVX app.

[Jan18]

We have Sky Glass with 2 further puks all same the same

[Gwoiley]

Now, at 7.20pm we can't get GB News. Everything else is working on our Sky Glass

[tedboy1959]

same here in Dover

[Andrew+689]

Me too

loads of channels saying I don't subscribe including sky news and ITV

useless waste of time trying to call

[Bangles]

I can't watch Gold Hd, it's says I'm not subscribed to it but it's part of my package, I watch it every day, I was watching it this morning. I have just upgraded my device like it told me too thinking that might help but it's made everything slower.

[Titch44]

Why has ITV HD (channel 3) stopped working on Sky glass ? 
it's asking for me to upgrade my subscription ??? 
it's the only channel not working. 
I've tried a reset and no change. 
seems strange it's just ITV that's not working 

[pipwrite]

At 6.40pm tonight my service dropped out. On line it shows I have no subcription although my account has been running for two years and is paid up to date. The Bot just goes round in circles. The service check says my service is active and my account check shows I have no subscription. Help

[djsimmz]

It's doing it on every sky entertainment channel for me tonight. Glad the football is working at least!

[MichaelSergi]

I am having the same problem 

[sashamaye]

Same for me as well