Unable to watch UK news channels, US news. Channels ok, Subscription required for non subscripti

[Fothergill1]

@Freddyfox  Sky are aware of the issue and their engineers say it was fixed by about 8:30pm.  Most people are reporting that they are back up and running again.  I certainly am 😀

If you are still having issues this is a LINK to the main thread and the post from Sky (marked as the answer).

[Redgates]

As of this morning the issue appears to have naturally resolved itself.

None the wiser as to why it happened but glad it's no longer an issue for our household. 

Hope everyone else has the same pleasant change to their situations.

[paul383]

I have had exactly the same with no explanaion from Sky, NOT HAPPY

[Matt2409]

Same problem for. Reset and rebooted a number of times and gets stuck telling me incorrect pin. Even if i reset the pin it still says incorrect and i cant get past the screen. Anyone find a fix? 

[Sandy1957]

Pretty poor service from Sky. Putting service users through unnecessary headaches. 

[Sal-E]

Mine righted itself just before midnight. It would have been helpful for Sky to put something on their app or website about this additional issue, as well as the original one last week. 

[Ron+1066]

I have lost access to Sky programmes. Started off with news programmes and now effects eveything. Streaming through a Sky Puc 

[lee9160]

I wonder what compensation we will get for not having TV for a few days some kind of goodwill gesture would be nice as it wasn't our fault

[Freddyfox]

Hi Fothergill1, Just checked, all working again now.
Thanks for the help.

[BrenCT2]

My service has now fully restored overnight. No communication from Sky as to the cause. Will be pulling the plug on Sky services unless I get a reasonable explanation as to the cause and compensated for temporary lose of services. After all they are quick enough to chase us for any payments due. 

[john+blackmore]

I've been promised £5 for six days loss of service.   That's not compensation or anywhere near it.  It is simply giving my money back for loss of service.   Compensation would be for the disruption to my life and spending literally hours trying to resolve the issue.

[Exiled-in-HH]

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@john+blackmore wrote:

I've been promised £5 for six days loss of service.   That's not compensation or anywhere near it.  It is simply giving my money back for loss of service.   Compensation would be for the disruption to my life and spending literally hours trying to resolve the issue.

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If Sky had made an announcement that there were issues on some of their servers you would known not spend many hours on fruitless attempts at self resolution🤔

[Fothergill1]

@Ron+1066  This sounds similar to the issue that many people were experiencing yesterday afternoon (including myself).  Sky worked on the problem and most pucks started working again but the advice from Sky was if your puck stil wasn't working then you should do a reboot.  Just unplug it from the wall socket for a few minutes and then plug it back in again and it will take about 1 minute or so to reboot.

If that doesn't work maybe call Sky for some additional troubleshooting.

[Ron+1066]

Thank you @Fothergill1 l was able to connect again today after not being able to for over 12 hours. 

[Jason+Golding]

Sky have made a business decision in terms of compensation for loss of service. 

Monthly daily pro rata amount per day of loss of service plus £5. Pitiful