my netflix has gone completely black, have switched off, on , reset but netflix is just showing blac

[mer2]

My netflix is showing just a black screen, everything else is ok , have checked with updates/ issues and no issues there, its the only channel showing a complte black screen, cant even look at it to see if there is an issue 

[mikealanr]

Hi @mer2 

Try powering off your Glass at the mains for at least 5 minutes and then try again. If that doesn't work try logging into netflix on a phone / tablet and sign out on all devices. This will log you out on Glass and try signing in again.

If you can get to the menu, try going get help > reload netflix. But I dont think you can from what you have said.

MikeAlanR

[lettice]

Would suggest trying a restart of your Sky Glass
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Glass will perform a reboot. It will take a few minutes to complete.

Then, perform an apps refresh;

1. Press Home on your Sky remote, then select Settings
2. Press System management then Resets and updates and finally Refresh apps.
3. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing.

The refresh can take 24 hours to complete.