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Discussion topic: discovery+ upgrade to watch

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This message was authored by lisa6688 This message was authored by: lisa6688

discovery+ upgrade to watch

discovery+ upgrade to watch!

i have contacted sky who told me to contact discovery the problem is my account works on my laptop but not on skys tv or puk device.

so clearly is a sky problem not a discovery. now is this another draw back of sky glass? pay more get less?

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This message was authored by mikealanr This message was authored by: mikealanr

Re: discovery+ upgrade to watch

Posted by a Superuser, not a Sky employee. Find out more

Hi @lisa6688 

 

When you log in to your account on the web, and go in to billing, does it say "managed by sky"? Also is the subscription showing active in sky market place?

 

I had an issue recently where it disappeared from marketplace and had to re activate. See: https://www.sky.com/help/articles/discovery-plus#:~:text=Once%20you%27ve%20signed%20up,by%20subscrib....

 

Failing this you would need to speak to Sky again ( we are fellow subscribers here) or you could make a complaint: https://www.sky.com/help/articles/how-to-make-a-complaint

 

But I've had it working with out too many issues for over two years, occasionally issues can happen where data is being passed between different parties.

 

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
lisa6688
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This message was authored by lisa6688 This message was authored by: lisa6688

Re: discovery+ upgrade to watch

Hi yes it does say both and iv re actived to just to be on the safe side and it still isn't working.

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: discovery+ upgrade to watch

Posted by a Superuser, not a Sky employee. Find out more

@lisa6688 wrote:

discovery+ upgrade to watch!

i have contacted sky who told me to contact discovery the problem is my account works on my laptop but not on skys tv or puk device.

so clearly is a sky problem not a discovery. now is this another draw back of sky glass? pay more get less?

 

This is where it gets complicated, as the Discovery + app that runs on the Sky Glass is owned, supported and managed by Discovery Plus, so if there is some bugs with it (which it looks like there is if you cant watch via Sky Glass but can on another device with the same credentials), then its the responsbility of discovery plus to identify the cause and perhaps create a new version of the app to fix this bug and provide it to Sky. Unfortunately this is why in situations like this Sky say speak to Discovery, and Discovery customer services hear you say the word Sky, so immediately tell you to go and speak to Sky.


 

Sky Stream and Sky Broadband customer

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