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Discussion topic: contact details for sales team

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This message was authored by confused-24-7 This message was authored by: confused-24-7

contact details for sales team

I am out of contract with sky broadband and paying at the moment paying £34 a month ive just looked at sky stream with broadband with sky cinema and uhd + dolby with whole home and 2 pucks and it says it is only  £30 a month on a 18 month contract  plus £39 set up fee is this correct as i cant get past the sky bot to ask anyone and if i purchase it will my present broadband deal shut down so i am not paying double for broadband . thank you in advance .

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This message was authored by Mark39 This message was authored by: Mark39

Re: contact details for sales team

Posted by a Superuser, not a Sky employee. Find out more

If you can provide a link to the page where you found the deal, someone here will give you an opinion. However, did you check the Legal Bit? Many deals are for new customers.

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: contact details for sales team

@confused-24-7 what deal did you get as a new customer?

 

Cancellation is the best way to get a discount with Sky TV🤔

 

For BB switching service to a new provider will get a new customer deal😉

Exiled in HH
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: contact details for sales team

Posted by a Superuser, not a Sky employee. Find out more

FYI cancelling doesn't always get you offered better deals. It can be a bit hit and miss, perhaps linked to monthly sales or subscriber targets.

 

So you do need to be prepared to go through with the cancelling rather than just telling Sky you are cancelling in the hope to get a better deal. Indeed some customers get offered deals a few days after the cancellation notice has ended (which by that point you may have found an alternative solution for your services).



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: contact details for sales team

The backup when cancelling Sky TV, if you want to retain access to Sky subscription channels is NOW TV😉

 

No one should expect a discount ... BUT, everyone should have figure in mind that they're willing to pay🤔

Exiled in HH
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: contact details for sales team

Posted by a Superuser, not a Sky employee. Find out more

Indeed.

 

the cancellation issue isn't a problem if it's only TV services but when people cancel everything they typically need to get on with finding a replacement for phone and broadband as well which is why playing the cancellation game when you don't really want to cancel can be problematic.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: contact details for sales team

Flexibility is best unless you are willing to entrap yourself?

 

The BB is supplied by Openreach ... it is only incidentals that vary ... are the incidentals that valuable🤔

Exiled in HH
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: contact details for sales team

Posted by a Superuser, not a Sky employee. Find out more

@Exiled-in-HH wrote:

 ... are the incidentals that valuable


A potentially non-transferable phone number and/or an ISP email address can be to some customers, which is why Ofcom is fairly grumpy about inflexibility in these areas.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: contact details for sales team

... and a value can be placed on them ... zero for me🙂

Exiled in HH
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