You've purchased and received your Sky Glass Gen 2, what are your thoughts on how it performs?

[Jporch316]

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@Reevo87 wrote:

Been impressed with mine so far, one issue today, voice commands just suddenly stopped working, did a reset by holding power button and removing plug, had to configure device again like i was setting up from scratch, figured just unplugging it and starting again did the trick. 

I've got mine over 4 years, what concerns me is what happens when the warranty is up if you get a problem? Seen of someone who has had 2 Gen 2s and has a 3rd one being delivered due to panel issues. 

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Hey 

the following normally works when voice commands fail (saves a master reset )

Switch tv to standby (either with remote, or with button on side of set)

Switch off at plug

Switch on at plug (no waiting necessary)

When red standby light comes on, press Home button on remote.

[TheGlasseys]

The picture and quality is great ,however you can nit record. I know you can find everything on the apps but it was mu h easier for us to record. 

We will stick with it and hopefully get used to it. X

[keithspe44]

It is ok but as problem,s with speech being in time with picture I have to switch off box and restart

Picture quality good. Takes few minutes to boot up sometimes.

[Anonymous]

@keithspe44 This sounds like you're describing a known problem on Sky Stream and Glass and there's an active discussion about this issue. With that you don't need to restart, you can move up a channel and back down and it should resolve itself until there's an actual fix in place. 

[David2418]

On Friday  21 st my sky glass 2 was delivered  the screen was cracked I never got to see it working  at all so I can't give you a account of what standard but I can't say I prefer the original as it is more sturdy and children friendly with a stronger fixture on the back has this one only had the base connection and was not child proof  I rang  sky and cancelled my agreement very disappointing really that once my contract is up I will be leaving sky and going back to virgin  don't want to  as they just as bad  very angry really that I did not   See it working but I was hopeful that paying good money would mean be getting the standard of service as rich person would get  I ever got told that a fee of 45 pounds to have it built and 25 pounds to have it sent back  yes could have been given more info  and delivery men and sky need to get there act together and sing from one hymn book

[David2418]

Never got to c sky glass 2 working as on Friday the 21st of February it was delivered  with a broken screen so I can't comment on the standard of picture or sound very disappointed and angry of the standard of service  that once my contract is up I shall leave sky and go back to virgin one very upset  customer

[Thebbs]

It's got a good clear picture and the colours are spot on.the only down fall is the fact that I have to keep moving the remote or the tv goes off.I am can move it before the tv goes of,my husband cannot get there in time to move the remote so that the tv stays on.Also the remote is a problem for us both it is so hard to open it when the batteries need changing. I don't think that they are disable friendly.I would appreciate it if your designers.could come up with something better maybe a rechargeable remote. 

[Jporch316]

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@David2418 wrote:

Never got to c sky glass 2 working as on Friday the 21st of February it was delivered  with a broken screen so I can't comment on the standard of picture or sound very disappointed and angry of the standard of service  that once my contract is up I shall leave sky and go back to virgin one very upset  customer

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Hi @David2418 

were you offered a replacement ? Occasionally items such as televisions do get damaged in transit and I know from experience that sky will send a replacement out at your convenience once notified. 

[Reevo87]

Does anyone know what the policy will be once the 2 year warranty is up, if you get issues - say for example the screen goes etc. 

just curious for those who have it over 48 months

[GD1]

@Reevo87  The same as any other TV manufacturers, if the warranty has expired you'e responsible for any repair costs etc.

[Reevo87]

Would the Sky insurance cover it that you pay monthly?

[GD1]

@Reevo87  You would need to check with Sky Protect

[jamesn123]

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@TheGlasseys wrote:

The picture and quality is great ,however you can nit record. I know you can find everything on the apps but it was mu h easier for us to record. 

We will stick with it and hopefully get used to it. X

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@TheGlasseys I was like you and a bit skeptical about not being able to record. But so far I have not missed recording one bit. Everything I have added to my playlist has been available in some form or another without any agro.

[TwiggyH]

Me and husband love it so far. It is easy to navigate channels and having standard Netflix and Discovery plus is definitely a bonus.

We have the speech enhancement and it sounds clear and crisp. The picture quality is really good and we love the Atlantic blue colour.

[Cassie2409]

Not the best picture, system is abysmally poor, I regret getting it every day.