This discussion topic has been answered Discussion topic: You sent a text saying you billing me for not sending sky Q back but i have weeks ago.

This message was authored by: Dan132 · ‎26 Dec 2023

Are you billing me or is it just a generic text going out? Did you receive my equipment?

I returned sky Q, the mini box, both remotes and I included the router even tho it wasn't requested.

This message was authored by: MarkGoldsmith · ‎26 Dec 2023

@Dan132 Did you retain proof of postage?

With this it's quite easy for Sky to verify the return. The third party company Sky use to process the returns are quite slow and processing the returns and updating Sky of the equipment that has been returned. Without the proof of postage it's up to Sky's discretion. Over whether they remove the non-return fee

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: mikealanr · ‎26 Dec 2023

Hi @Dan132

This is a public customer to customer forum. You aren't addressing Sky here. Contact Sky customer services and provide them with your proof of posting and they should rectify the issue for you.

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

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This message was authored by: MarkGoldsmith · ‎26 Dec 2023

@Dan132 Did you retain proof of postage?

With this it's quite easy for Sky to verify the return. The third party company Sky use to process the returns are quite slow and processing the returns and updating Sky of the equipment that has been returned. Without the proof of postage it's up to Sky's discretion. Over whether they remove the non-return fee

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.

If you would like to post a “Send Your Thanks to Sky” message please click Here

This discussion topic has been answered Discussion topic: You sent a text saying you billing me for not sending sky Q back but i have weeks ago.

You sent a text saying you billing me for not sending sky Q back but i have weeks ago.

Re: You sent a text saying you billing me for not sending sky Q back but i have weeks ago.

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Re: You sent a text saying you billing me for not sending sky Q back but i have weeks ago.

Re: You sent a text saying you billing me for not sending sky Q back but i have weeks ago.

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