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Discussion topic: You have sent the wrong stand for my sky glass tv

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This message was authored by: jhms

Message posted on ‎28 Dec 2023 12:05 PM

You have sent the wrong stand for my sky glass tv

Last Thursday I ordered a 55" stand for my sky glass tv and you have sent me one for a 65" tv

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This message was authored by: Mark39

Message posted on ‎28 Dec 2023 01:42 PM

Re: You have sent the wrong stand for my sky glass tv

Posted by a Superuser, not a Sky employee. Find out more

Unfortunately we're customers here, not Sky customer services. You'll need to raise it directly with Sky. You can find the service centre number via the 'need more help' link here: https://www.sky.com/help/home

 

(Change the flag at the bottom if you're in Ireland).

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This message was authored by: Fothergill1

Message posted on ‎28 Dec 2023 02:35 PM - last edited: ‎28 Dec 2023 02:48 PM

Re: You have sent the wrong stand for my sky glass tv

Posted by a Superuser, not a Sky employee. Find out more

@jhms  I might be wrong but I thought the stands were all the same size irrespective of the TV size 🤷‍

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Message posted on ‎28 Dec 2023 04:06 PM - last edited: ‎28 Dec 2023 04:07 PM

Re: You have sent the wrong stand for my sky glass tv

@Fothergill1 
The vertical component can't be the same size as it depends on the vertical distance between the mount and the lower border. The piece that rests on furniture may have the same dimensions.

Sky Glass 43” stand mount, Wi-fi, 1 puck, ethernet from Bt disc.
Sky Ultimate and whole home, Diamond VIP User
BT Hybrid FTTC, BT Smart Hub 2 + 1 disc
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This message was authored by: Fothergill1

Message posted on ‎28 Dec 2023 07:46 PM

Re: You have sent the wrong stand for my sky glass tv

Posted by a Superuser, not a Sky employee. Find out more

@bayardm You are of course correct 👍.  I was only thinking of the actual base not the vertical component.

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Message posted on ‎30 Apr 2024 01:48 AM

Re: You have sent the wrong stand for my sky glass tv

Do you still have the stand for 65inch 

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