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Discussion topic: Wrong region

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This message was authored by: DomEssex

Message posted on ‎01 Mar 2024 06:47 PM

Wrong region

This issue is not new as ive seen many posts on the same thing. 

How do i get my correct region now that ive moved into deepest Essex. 

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This message was authored by: GD1

Message posted on ‎01 Mar 2024 06:49 PM

Re: Wrong region

Posted by a Superuser, not a Sky employee. Find out more

@DomEssex  Did you tell Sky you moved?  Did you go through their Home move team?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: DomEssex

Message posted on ‎01 Mar 2024 06:51 PM

Re: Wrong region

Yes I went through the move team. You have to call them to update your address. The address is fine on the system. 

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This message was authored by: DomEssex

Message posted on ‎02 Mar 2024 11:37 PM

Re: Wrong region

Any idea how to fix it? Do i really have to call sky, be on hold for 30mins, for them to 'fix it'?

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This message was authored by: Jporch316

Message posted on ‎03 Mar 2024 10:37 AM

Re: Wrong region

Posted by a Superuser, not a Sky employee. Find out more

@DomEssex 

I've seen a few posts like these .... it can take up to a few weeks for the change to happen 

 

You could try and email viewerR@sky.uk and advise them of your issue 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
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