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Discussion topic: Won't let me play programs

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This message was authored by: Steph73

Won't let me play programs

My sky glass will not let me play The Tattoist of auschwits It plays for 20secs then goes off
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This message was authored by: mikealanr

Re: Won't let me play programs

Posted by a Superuser, not a Sky employee. Find out more

Hi @Steph73 

 

Is this the only program not working? Is live TV working? Have you tried powering off the TV at the mains for a few minutes? Is it UHD or HD? Does your broadband meet the minimum requirements? Is there any error message? 

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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