Discussion topic: WiFi drops for connectivity to glass
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Message posted on 19 Jan 2025 02:35 PM
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WiFi drops for connectivity to glass
My sky glass has started failing to connect to the internet
this is a recent thing but seems to be happening every day
I have a booster already and everything else works pucks etc in other rooms are fine
also the sound sync has been dropping everyday about a second out it's so annoying
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All Replies
Message posted on 19 Jan 2025 03:58 PM
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Re: WiFi drops for connectivity to glass
Hi @december65
The audio sync issue is a known issue. There is a mega thread on the forum with a link to a form which Sky are using to track it. See: https://helpforum.sky.com/t5/Sky-Glass-Live/Speech-out-of-sync-on-Sky-glass/td-p/4831146
In terms of the drop out. Is this when you turn your glass on? Try setting the network standby mode to ON and overnight power save OFF. You can find this is settings > startup and standby.
MikeAlanR
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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