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Discussion topic: WiFi connection keeps dropping

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This message was authored by: Nick74

WiFi connection keeps dropping

All other devices work fine with the WiFi. Is this coincidence that since I switched to virgin broadband my sky device has stopped working as well?

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This message was authored by: MarkGoldsmith

Re: WiFi connection keeps dropping

Posted by a Superuser, not a Sky employee. Find out more

Thats quite possible as different routers will provide different strength WiFI signals. Sky Glass and Sky Stream require a strong, stable and consistent WIFI connection and the devices are prone to crashing when there is any WiFi interference or small drop outs, as these devices need a permanent connection to Sky's servers to function correctly, unlike most wifi enabled devices.

 

Its why a number of customers get a better experience using ethernet cables when using standard routers provided by most ISPs.

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: Jporch316

Re: WiFi connection keeps dropping

Posted by a Superuser, not a Sky employee. Find out more

@Nick74 

I switched to (a much faster) Virgin broadband last October and have had zero connection issues with glass. / stream 

 

as suggested above you may want to try using ethernet / powerline wire connection or speak to Virgin if you have dead WiFi zones as they offer a pod mesh for a monthly fee to improve your WiFi signal 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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