Hi @Sabirna68
We are fellow subscribers here on the community not sky customer service. However you get standard with ads free with sky. If you upgrade to stand or premium there is a change for this on your sky bill.
If you mean you are paying netflix as well as sky, did you sign in to activate your netflix account as per the information here: https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix
This tells netflix to stop billing you and that billing is handled by sky. If you believe you have done these you will likely need to call sky and Netflix.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
