Whole home required

[Coopers1]

I renewed my account but down graded from 2 Stream Pucks to one and now my Sky Tv not working and message says Whole home required.

i do not want to watch on another TV only use one TV 

[Fothergill1]

Hi @Coopers1 and welcome to the forum. We are subscribers like yourself on the forum so will not be able to help in a situation like this. Your best course of action is to call Sky to get this resolved.

Click on the link below and select the “need more help” drop down at the bottom of the page and you will see an 0333 phone number to use to call Sky. Unfortunately I cannot include the actual phone number as the forum filters will reject it. 

https://www.sky.com/help/home#M1014

[Jporch316]

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@Coopers1 wrote:

I renewed my account but down graded from 2 Stream Pucks to one and now my Sky Tv not working and message says Whole home required.

i do not want to watch on another TV only use one TV 

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@Coopers1 

Silly question but have you tried the other puck you own? I'm only one device will be active once you have removed whole home . 

[lettice]

As you still have one Sky Glass TV and one Sky Stream puck, you will still need Whole Home.

You can readd that in your MySky app or MYSky account online.

To watch Sky in different rooms, you'll need the Whole Home monthly subscription and a Sky Stream puck(s) or extra Sky Glass TV(s).

Watch on up to three Sky Glass TVs and six Sky Stream pucks at the same time.

And with the Whole Home pack you can watch on four devices at the same time on the Sky Go app and watch on your games console.