Where have the terrestrial HD Channels gone on the Aerial App for Sky Glass TV?

[TimmyBGood]

@Peter284 

A technical screwup is still vastly more likely.

[Peter284]

Quite possibly, so let's see what they say.

[Hunter2660]

OK can you receive That's TV 3 on LCN 71. That channel has recently changed it's method of encoding, just in case your Glass tuner has developed a fault with decoding MPEG4 transmission.

[Peter284]

Yes, Channel 71 is working fine.

[Hunter2660]

What about 5 Select LCN 46, and U & Eden LCN 57?

[Peter284]

Both of these are missing - No Channel.

[Hunter2660]

That means your not receiving PSB3 (the HD mux) even though 5 Select & U & Eden are in SD. Are you using a splitter box or an amplifier to distribute the signal to the other TV's? Could be an issue with that.

[Peter284 · Accepted solution]

Hi - I have an 8 way amplifier, which I have just switched over a couple of leads on (don't use all of the aerial sockets).  I have just retuned after doing that and the channels are back!

Mnay thanks for your help - never would have thought at looking at the amplifier as the problem.

[Jporch316]

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@Peter284 wrote:

Well, it's funny that literally all the other TV's in the house (all connected to the same aerial) have full access to all HD  channels (as did the Sky Glass until yesterday).  That definitely rules out "atmospheric conditions".  Also, respectfully, this is no conspiracy theory - these channels have disappeared from the menu and Sky do have the means to block these with their softward updates (indeed, it was a softward update, after pressure from consumer groups as I understand it) that enabled you to access channels via the aerial without switching off your internet first.

Regardless, I have rasied the issue with Sky and will see what they have to say.  The point is that they advertised (and still do advertise) the Sky Glass as an HD TV, which it no longer is for me.  That being the case, I think there is a case to answer under the Consumer Rights Act 2015, which allows for complaints to be made for up to 6 years after purchase if a product is not living up to its' advertise purpose.

Thanks for your help.

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Could simply be the tuner in the glass tv is not as good as your other devices. We know it's not a freeview tuner .... it's free to air channels 

tuners can be especially picky on weather / co ax cable etc 

[Jporch316]

I've just checked my tuner on glass and the hd channels now all start on number 805