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Discussion topic: When ever I try to play hdmi 1, 2 or 3 it just puts me back to the Home Screen

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This message was authored by Jamie77777777 This message was authored by: Jamie77777777

When ever I try to play hdmi 1, 2 or 3 it just puts me back to the Home Screen

Pretty frustrated that my sky glass keeps purity me back to the Home Screen when I try to play hdmi 1, 2 or 3. I don't even get the message to say no device detected 

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This message was authored by Minuscloud This message was authored by: Minuscloud

Skyglass will not select hdmi inputs

On a daily basis I go to have a quick 10min play on my xbox, yet skyglass will not select the hdmi input, be it via voice or selecting via the TV itself. I have switched cables, switched ports but the only thing that works is a hard reset by turning it off at the wall for a few minutes. 

 

On another note I have to hard reset twice a week because the remote isn't recognised and needs "pairing" which funny ole thing doesn't work if you do it as per instructions. 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: When ever I try to play hdmi 1, 2 or 3 it just puts me back to the Home Screen

Posted by a Superuser, not a Sky employee. Find out more

@Jamie77777777 

What device(s) do you have attached there?

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Jamie77777777
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This message was authored by Jamie77777777 This message was authored by: Jamie77777777

Re: When ever I try to play hdmi 1, 2 or 3 it just puts me back to the Home Screen

hdmi 1 Nintendo switch 

Hdmi 2 xbox series x 

Hdmi 3 ps5

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: When ever I try to play hdmi 1, 2 or 3 it just puts me back to the Home Screen

Posted by a Superuser, not a Sky employee. Find out more

@Jamie77777777 

 

That's a pretty heavy load.  Does each individual device detect if it's the only one plugged in?

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Jporch316 This message was authored by: Jporch316

Re: When ever I try to play hdmi 1, 2 or 3 it just puts me back to the Home Screen

Posted by a Superuser, not a Sky employee. Find out more

@Jamie77777777 

Have you tried pulling the plug for a few minutes 

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. Gibson les paul tribute. Gibson les paul junior. Fender telecaster. Epiphone billie joe .. rock on
Jamie77777777
Topic Author
This message was authored by Jamie77777777 This message was authored by: Jamie77777777

Re: When ever I try to play hdmi 1, 2 or 3 it just puts me back to the Home Screen

Yep pulled plug on the glass and the WiFi 

I've even reset the glass and started again, no joy. Was on hold to sky for over 2 hours and when I got through the kind disconnected. Will try again tomorrow, what a mess

Jamie77777777
Topic Author
This message was authored by Jamie77777777 This message was authored by: Jamie77777777

Re: When ever I try to play hdmi 1, 2 or 3 it just puts me back to the Home Screen

Nope 

This message was authored by Jporch316 This message was authored by: Jporch316

Re: When ever I try to play hdmi 1, 2 or 3 it just puts me back to the Home Screen

Posted by a Superuser, not a Sky employee. Find out more

@Jamie77777777 

I have a firestick a Xbox and a 4K freeview player plugged into mine and have never had that issue 

 

have you tried turning the hdmi cec settings off 

 

have you tried one device plugged in at a time ?

 

have you tried different hdmi cables ?

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. Gibson les paul tribute. Gibson les paul junior. Fender telecaster. Epiphone billie joe .. rock on
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Skyglass will not select hdmi inputs

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by Woodyvw This message was authored by: Woodyvw

Re: Skyglass will not select hdmi inputs

I have exactly the same problem, I have turned sky glass off at the plug for 10mins and also did the same for my router but still it will not select hdmi. Has worked fine up until today, it selected hdmi this morning but now it isn't.

This message was authored by BF999 This message was authored by: BF999

Re: Skyglass will not select hdmi inputs

I am having the same issue. Only in the last week. Same Device, Same HDMI cable.. worked a week ago.. now suddenly I cannot switch to it. Sky glass just returns to Home screen.

I contacted Sky support.. they went through all refresh options but still no good. This must be a recent issue caused by an update ? Or is a problem only with my TV and can I get it replaced if so?

This message was authored by El+Barbero This message was authored by: El+Barbero

Re: Skyglass will not select hdmi inputs

Have Sky looked into this issue yet?

I am having the same issue, it's extremely frustrating.

My Xbox is on, but when I select the HDMI button it just takes me back to the home screen. It is doing the same thing for the HDMI 2 button.

It first happened on Tuesday night. I tried unplugging the TV for a few minutes, but the problem persisted. 

Wednesday night it was then working as normal, but tonight (Thursday) I am having the same issue again.

Can you please let me know if sky are aware of this issue and if they have a fix for it.

This message was authored by Minuscloud This message was authored by: Minuscloud

Re: Skyglass will not select hdmi inputs

I have not spoken to sky myself yet, but my wife contacted them and they were of no use, or offered any solution. 

 

I have done a full reset, which requires logging back in again. At the moment it all seems to be working again, but it's not been a day yet. 

This message was authored by Jo53-phw This message was authored by: Jo53-phw

Re: When ever I try to play hdmi 1, 2 or 3 it just puts me back to the Home Screen

@Jamie77777777 Did you get to the bottom of what was happening? I seem to also this issue now, HDMI 1 just flashes then goes back to home screen. I've changed to HDMI 2 but it says make sure device is turned on. Not tried HDMI 3 as it is not a old device, it's an Apple TV.

 

I've only got that pluged in, nothing else. Also tied the usual turn if off and leave it for a bit.

 

Thanks.

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