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This discussion topic has been answered Discussion topic: What is the process to upgrade from sky glass TV to normal TV and keep sky streaming?

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This message was authored by: graemeross

What is the process to upgrade from sky glass TV to normal TV and keep sky streaming?

Hello, I want to upgrade my sky glass TV (that I own outright) to a larger normal TV But I want to keep sky services. Will they deactivate the TV and send me a pick? Or do I need to cancel and resubscribe to streaming only? Many thanks

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This message was authored by: GD1 Answer

Re: What is the process to upgrade from sky glass TV to normal TV and keep sky streaming?

Posted by a Superuser, not a Sky employee. Find out more

@graemeross  You would need to add a stream puck if you don't already have one, you will need to remove the Glass TV from your account by giving Sky a call, they will make the puck your primary device,you'll need to reset the TV to remove any persaanl details if you inetend selling it.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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This message was authored by: GD1 Answer

Re: What is the process to upgrade from sky glass TV to normal TV and keep sky streaming?

Posted by a Superuser, not a Sky employee. Find out more

@graemeross  You would need to add a stream puck if you don't already have one, you will need to remove the Glass TV from your account by giving Sky a call, they will make the puck your primary device,you'll need to reset the TV to remove any persaanl details if you inetend selling it.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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This message was authored by: graemeross

Re: What is the process to upgrade from sky glass TV to normal TV and keep sky streaming?

That's perfect thanks mate 👍🏼

This message was authored by: Fothergill1

Re: What is the process to upgrade from sky glass TV to normal TV and keep sky streaming?

Posted by a Superuser, not a Sky employee. Find out more

Hi @graemeross  The advice from @GD1 is spot on but I wanted to add you are doing exactly what I did nearly 2 years ago and have never regretted the decision but I also purchased a low to mid range sounbar.  The puck quality on a decent OLED TV is just outstanding.

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