This discussion topic has been answered Discussion topic: What have I recieved

This message was authored by: Sharon29- · ‎02 Mar 2025

Hi I signed up to sky 2 nights ago for tv and broadband. Yesterday I received two small boxes one for livingroom and the other for bedroom. Is this it is this all I need. Can I record on these. There is absolutely no explanation.

This message was authored by: mikealanr · ‎02 Mar 2025

Hi @Sharon29-

You have received Sky stream. You set it up by following the instructions (i.e. connect power and hdmi cable) and then following the on screen instructions.

For more information on stream see the online FAQ: https://www.sky.com/help/articles/sky-stream-faqs

You can cloud record on some channels, and for other such as BBC and ITV it will direct your to iPlayer or ITVX. Shows are stored in your playlist as explained in the FAQ.

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

View this Answer within the discussion

This message was authored by: mikealanr · ‎02 Mar 2025

Hi @Sharon29-

You have received Sky stream. You set it up by following the instructions (i.e. connect power and hdmi cable) and then following the on screen instructions.

For more information on stream see the online FAQ: https://www.sky.com/help/articles/sky-stream-faqs

You can cloud record on some channels, and for other such as BBC and ITV it will direct your to iPlayer or ITVX. Shows are stored in your playlist as explained in the FAQ.

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: TimmyBGood · ‎02 Mar 2025

@Sharon29-

Unfortunately broadband provisioning can take weeks, while television hardware is sent out 'next day'. You'll receive a Sky Hub (internet router) shortly before the broadband activation date.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Sharon29- · ‎02 Mar 2025

Hi guys thank you for your assistance I have now cancelled this system and ordered shy Q.

I didn't want my tv run by the Internet

I live in Morecambe and the signals can be atrocious at times. So still going with sky but in a different way.

This discussion topic has been answered Discussion topic: What have I recieved

What have I recieved

Re: What have I recieved

All Replies

Re: What have I recieved

Re: What have I recieved

Re: What have I recieved

Was this discussion not helpful?

Search Sky Community

Start a new discussion