We moved to our new address on 4th February our sky glass tv is not working

[Edinah]

We keep getting the following message 

" Sorry, because of a technical issue, you're currently experiencing a limited service. Please be assured that we are working hard to fix the problem.  We haven't been able to watch to since the 4th of February 

[Deedee36]

@Edinah  I assume you have tried a reboot of your tv and broadband router?

[TimmyBGood]

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@Edinah wrote:

 We haven't been able to watch to since the 4th of February 

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What's the broadband at the new property?

[peter-marlow+1966]

I take  that you  told sky about your  move to your new  address as your  account  with them will  need to be  registered there, give sky a ring to check, when you ring them when they  ask you  do you  want  to  use  the  link we have sent you  say no and you  will  get  put through  to an advisor. Hope you get  it sorted  out soon